Frequently Asked Questions

After I pay for a new water meter, how long do I have to wait for the installation?

Typically the meter is installed within 5-7 days after Quadvest has received the signed Service Agreement and payment for the meter. However, weather conditions or other uncontrollable events may delay installation, but every effort is made to install the meter within 7 days.

When is my water bill due?

Bills are sent out around the 25th of each month and are due on the 16th of the following month.

Where can I pay my water bill?

Payment may be made over the phone, in person, mail, or online.  We accept MC, Visa, and Discover.

Who should I call for water leaks?

Leaks that occur on Quadvest’s main lines and up to the water meters are handled by us. During normal business hours, call our office number to report any issues. For after hours questions and emergencies, please call our office number. You will be forwarded to our 24-hour service number.  Leaks that occur from the water meter to the house are handled by you or your plumber.

My water bill appears higher than normal - what should I do?

First, verify there are no water leaks in or around your house. Contact Quadvest with your current meter reading and we will compare that number to the last reading. If the meter was read incorrectly, an adjustment will be made. If the numbers are correct, a possible leak or other cause is responsible for the high water usage. The customer, in this case, is responsible for the usage. Please refer to our web page for Water Conversation techniques to reduce your water usage and cost.

What should I do if I have low water pressure?

Low water pressure can be caused by leaks or running faucets. If no leaks are discovered, contact our office immediately so we can help resolve the issue.

I have white water - what is this?

When compressed air gets into the water lines, the water may look white or milky even though it is ok to use. This may be caused when too much air pressure gets in the tanks or when the system is repaired. Contact Quadvest so we can resolve the issue.

My water is discolored - what should I do?

For five to fifteen minutes run the tap closest to the outside pipe which brings incoming water from the meter. This should clear any particles out of the line. If the discoloration does not disappear, call the office so we can help resolve the issue.

What are the water or Municipality Utility District (MUD) taxes for my area?

Quadvest is not a MUD and does not charge taxes.

How do Quadvest water prices compare to other cities or Municipality Utility Districts (MUDs)?

Quadvest prides itself in providing low-cost water to our customers. Since Quadvest service areas do not possess water or MUD taxes like other cities or municipalities, our monthly rates support the operation, service, and maintenance without taxes. Therefore, the monthly water rates appear higher but taxes are lower, so the total cost to the customer is much lower.

How do I cancel, transfer, or re-connect service?

Call or e-mail Quadvest to give us the cutoff or transfer date, the new billing address for the final bill, and the new customer’s name. We will disconnect the water on the specified cutoff date, read the meter, and send the final bill to the specified new billing address. The final water bill will be due upon receipt and then your account will be closed.

If I install a pool, what will the water costs be?

Monthly water costs for building and maintaining a pool vary depending upon the size, pumps, maintenance plan, and evaporation rate. A typical pool takes about 20,000 gallons of water to fill. For more specific details on your pool, please contact your pool builder or contractor.

If I am building a fence, sprinkler system, or other exterior structure that requires digging, how do I know where the water lines are located?

Quadvest will mark water main lines at no cost to the customer. The state requires a 48 hour notice prior to any digging and without this 48 hour notice, any damage to the water main lines must be repaired at the customer’s expense.

How will I know the water hardness, fluoride content, or other water characteristics in my area?

Quadvest is required by the state to test for certain water characteristics. Our latest water analysis on on the Newsletter Page of this website, by selecting your subdivision name.

Why is my water pressure so low?

If your house is over 150 feet from the meter and you have a sprinkler system, small main pipe size, and/or a ¾’ or smaller meter, then these and other factors could be causing the problem. Please verify with your plumber the pipe sizes, and then contact us so we can help resolve the issue.