|
Frequently Asked Questions
After I pay for a new water meter, how long do I have to wait for the
installation?
Typically the meter
is installed within 5-7 days after Quadvest has received the signed
Service Agreement and payment for the meter. However, weather conditions
or other uncontrollable events may delay installation, but every effort
is made to install the meter within 7 days.
When is my water bill due?
Bills are sent out
around the 25th of each month and are due on the 16th of the following
month.
Where can I pay my water bill?
Payment may be made
over the phone, in person, mail, or online. We accept MC, Visa,
and Discover.
Who should I call for water leaks?
Leaks that occur on
Quadvest’s main lines and up to the water meters are handled by us.
During normal business hours, call our office number to report any
issues. For after hours questions and emergencies, please call our office number. You will be
forwarded to our 24-hour service number. Leaks that occur from
the water meter to the house are handled by you or your plumber.
My water bill appears higher than normal - what should I do?
First, verify there
are no water leaks in or around your house. Contact Quadvest with your
current meter reading and we will compare that number to the last
reading. If the meter was read incorrectly, an adjustment will be made.
If
the numbers are correct, a possible leak or other cause is responsible
for the high water usage. The customer, in this case, is responsible for
the usage. Please refer to our web page for Water Conversation
techniques to reduce your water usage and cost.
What should I do if I have low water pressure?
Low water pressure
can be caused by leaks or running faucets. If no leaks are discovered,
contact our office immediately so we can help resolve the issue.
I have white water - what is this?
When compressed air
gets into the water lines, the water may look white or milky even though
it is ok to use. This may be caused when too much air pressure gets in
the tanks or when the system is repaired. Contact Quadvest so we can
resolve the issue.
My water is discolored - what should I do?
For five to fifteen
minutes run the tap closest to the outside pipe which brings incoming
water from the meter. This should clear any particles out of the line.
If the discoloration does not disappear, call the office so we can help
resolve the issue.
What are the water or Municipality Utility District (MUD) taxes for my
area?
Quadvest is not a
MUD and does not charge taxes.
How do Quadvest water prices compare to other cities or Municipality
Utility Districts (MUDs)?
Quadvest prides
itself in providing low-cost water to our customers. Since Quadvest
service areas do not possess water or MUD taxes like other cities or
municipalities, our monthly rates support the operation, service, and
maintenance without taxes. Therefore, the monthly water rates appear
higher but taxes are lower, so the total cost to the customer is much
lower.
How do I cancel, transfer, or re-connect service?
Call or e-mail Quadvest to
give us the cutoff or transfer date, the new billing address for the
final bill, and the new customer’s name. We will disconnect the water on
the specified cutoff date, read the meter, and send the final bill to
the specified new billing address. The final water bill will be due upon
receipt and then your account will be closed.
If I install a pool, what will the water costs be?
Monthly water costs
for building and maintaining a pool vary depending upon the size, pumps,
maintenance plan, and evaporation rate. A typical pool takes about
20,000 gallons of water to fill. For more specific details on your pool,
please contact your pool builder or contractor.
If I am building a fence, sprinkler system, or other exterior structure
that requires digging, how do I know where the water lines are located?
Quadvest will mark
water main lines at no cost to the customer. The state requires a 48
hour notice prior to any digging and without this 48 hour notice, any
damage to the water main lines must be repaired at the customer’s
expense.
How will I know the water hardness, fluoride content, or other water
characteristics in my area?
Quadvest is
required by the state to test for certain water characteristics. Our
latest water analysis on on the Newsletter Page of this website, by
selecting your subdivision name.
Why is my water pressure so low?
If your house is
over 150 feet from the meter and you have a sprinkler system, small main
pipe size, and/or a ¾’ or smaller meter, then these and other factors
could be causing the problem. Please verify with your plumber the pipe
sizes, and then contact us so we can help resolve the issue. |